Telehealth Mental Health SMS Consent and Communication Policy
This policy explains how SMS and electronic communications are used to support your telehealth mental health care, including appointment reminders, updates, and important service notifications.
Purpose of SMS Communication
LifeWell Family Health & Psychiatry may use SMS (text messaging) and electronic communication to provide important information related to your care. These communications are intended to improve convenience, appointment attendance, and timely coordination of services.
SMS messages may include appointment reminders, scheduling confirmations, and general service-related notifications.
SMS communication is optional and requires your consent.
Consent to Receive SMS Messages
By providing your phone number and opting in, you consent to receive SMS messages related to your telehealth mental health services. Consent may be provided through online forms, appointment scheduling systems, or written agreement.
Providing consent is voluntary and not required to receive services.
Types of Messages You May Receive
If you opt in, you may receive:
Appointment reminders
Appointment confirmations
Scheduling updates
Service notifications
Administrative messages related to your care
SMS messages will not include detailed personal health information whenever possible.
Message Frequency
Message frequency may vary depending on your appointment schedule and service needs. Most patients receive only occasional messages related to appointments or administrative updates.
Privacy and Confidentiality
We take appropriate steps to protect your privacy. However, SMS communication may not be fully secure, and there is a small risk that messages could be viewed by others with access to your phone.
For sensitive or detailed health information, secure telehealth platforms or direct communication methods will be used instead.
Opting Out of SMS Communication
You may opt out of SMS communication at any time by:
Replying “STOP” to any message
Contacting our office directly
Requesting removal from SMS communication lists
Once you opt out, you will no longer receive SMS messages except where required for administrative or legal purposes.
Standard Messaging Rates
Standard message and data rates may apply based on your mobile carrier plan. LifeWell Family Health & Psychiatry is not responsible for carrier charges.
Contact Information
If you have questions about this SMS consent and communication policy, please contact:
LifeWell Family Health & Psychiatry
Email: info@lifewellfhp.com
Phone: (407) 603 – 1717