Telehealth Mental Health Privacy Policy
Your privacy and confidentiality are a top priority. This telehealth mental health privacy policy explains how your personal and health information is collected, used, and protected when you access our services or communicate through secure telehealth platforms.
Introduction
LifeWell Family Health & Psychiatry is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, schedule appointments, or receive telehealth mental health services.
By using this website or our services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, and other contact details provided through forms or appointment scheduling.
Health Information:
Information related to your mental health, medical history, and treatment necessary to provide appropriate care.
Technical Information:
IP address, browser type, device information, and website usage data collected automatically for security and performance purposes.
How Your Information Is Used
Your information may be used to:
Schedule and manage appointments
Provide telehealth mental health services
Communicate regarding your care
Respond to inquiries
Improve website functionality
Maintain security and prevent unauthorized access
Comply with legal and regulatory requirements
Your information will never be sold to third parties.
Confidentiality and HIPAA Compliance
We follow professional and legal standards to protect your health information. Telehealth sessions and electronic communications are conducted through secure, encrypted, and HIPAA-compliant platforms.
Access to your information is limited to authorized personnel involved in your care.
Information Sharing
Your information may only be shared when:
Required by law
Necessary for treatment, payment, or healthcare operations
Authorized by you through written consent
Needed to protect your safety or the safety of others
We do not share personal information for marketing purposes.
Data Security
We implement appropriate technical and administrative safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
While we take reasonable precautions, no online system can guarantee complete security.
Your Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request restrictions on certain uses of your information
Withdraw consent when applicable
Requests may be submitted using the contact information below.
Third-Party Services
This website may use secure third-party platforms for appointment scheduling, analytics, or communication. These providers are required to maintain appropriate privacy and security standards.
Changes to This Policy
This privacy policy may be updated periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
LifeWell Family Health & Psychiatry
Email: info@lifewellfhp.com
Phone: (407) 603 – 1717